RETURNS/ EXCHANGES OF ITEMS
EFFECTIVE APRIL 8th 2021
All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company. If the product you received is deemed defective your order is eligible for a return or exchange.
We thank you for understanding this policy!
I RECEIVED A DEFECTIVE / WRONG PRODUCT
We apologize for the mix-up and want to ensure you get the right item as quickly as possible!
Feel free to send us an email at firstname.lastname@example.org to notify us of the mix up. Please include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the scent, or wrong item. We will provide you with a 50% off discount code for your next purchase if you received a defective product. All wrong orders we send out will be corrected.